Terms of Service

You need an account to use the service. Give accurate details, keep your password to yourself, and tell us promptly if you think someone else has used your account. You are responsible for what happens under it. You must be at least 16 years old, or the age of digital consent where you live if that is higher.

Meetings belong to a workspace. A workspace's admins decide who is a member, which speech and translation providers it uses, how long its meetings are kept, and its plan. Members can see the meetings shared with the workspace. If you use the service for an organisation, you confirm you may accept these terms on its behalf.

You are responsible for telling the people in a meeting that it is being transcribed, translated or recorded, and for getting their consent wherever the law requires it. Laws on recording conversations differ between countries and regions; some require every participant's consent. The service asks you to confirm consent before each capture starts, but it cannot check that you have it.

Your meetings — audio you send, transcripts, translations, summaries, minutes and recordings — are yours. You give us permission to store and process them only to provide the service to you: to transcribe and translate them, to generate summaries, minutes and action items, to show them to your workspace, and to keep them safe. Audio and text are sent to the speech and AI providers your workspace uses (for example OpenAI, Deepgram or Google), under their terms. We do not sell your content or use it to train our own models.

Transcripts, translations, summaries and action items are produced automatically and can be wrong: a name misheard, a sentence mistranslated, a decision summarised badly. Review them before relying on them, and don't use them as the only basis for legal, medical, financial or other important decisions.

Don't use the service to:

• record, transcribe or share conversations unlawfully or without the consent the law requires;
• infringe anyone's rights, harass anyone, or process content you have no right to;
• get around plan limits, quotas or security controls, or access other people's data;
• overload, probe or disrupt the service, or scrape it automatically; security research only with our written permission;
• copy, resell or reverse engineer the service, except where the law allows it.

The Free plan has monthly limits; paid plans have higher ones, shown on the pricing page. Paid plans are billed in advance for each period through our payment processor and renew until cancelled. You can cancel at any time; the plan stays active until the end of the paid period. Except where the law says otherwise, payments are not refunded. We may change prices for future periods and will tell you beforehand. A workspace that reaches its monthly limit can't start new meetings until the next period or an upgrade.

If your workspace uses its own provider API keys, those providers bill you directly and their terms apply. We store the keys encrypted and use them only for your workspace.

Meetings are kept for your workspace's retention period (30 days unless its admins set another), then deleted with their recordings and exports. You can delete a meeting at any time from History, and delete your account from Settings → Account. Deleting your account deletes your personal meetings and any workspace where you are the only member; workspaces you share stay with their other members. Copies in our backups are overwritten within 30 days.

We work to keep the service available and secure, but we provide it “as is” and don't promise it will be uninterrupted or error-free. We may change, add or remove features; if a change materially reduces what a paid plan includes, we will tell you in advance, and you may cancel.

You can stop using the service and delete your account at any time. We may suspend or close an account or workspace that breaks these terms, puts others at risk, or leaves bills unpaid; where we reasonably can, we will warn you first and let you export your data.

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability for any claim is limited to what you paid us in the 12 months before it arose. Nothing in these terms limits liability that the law does not allow to be limited, or your rights as a consumer under the law where you live.

If we change these terms materially we will update the date at the top and tell account holders before the change takes effect. Continuing to use the service after that means you accept the new terms.

Questions about these terms: [email protected]